Average Reviews:
(More customer reviews)My take on this experience is: 1) Don't buy computers from Amazon. 2) If you think customer service should fix a problem on a brand new computer to your satisfaction, don't buy HP.
The story: My son was heading off to college, so we wanted to get him a good computer that would withstand all that college could dish out. We thought the HP Pavilion was the one. We ordered it from Amazon which was our first mistake. Once you open the box, Amazon will only refund 85% of the purchase price. Therefore, if something is wrong, you can't send it back to Amazon without losing money - even on a defective computer. There was a problem with the monitor immediately upon taking it out of the box. Since we couldn't send it back to Amazon, we called HP customer service. I asked for a new computer since the one that was defective was received less than 10 minutes prior. Customer service told us they were sending us a box to return the defective computer -- they sent it to the wrong address delaying the return (my son started college without a computer for the first two weeks). Then they told me they would fix the defective computer rather than replacing it. Full price for a fixed defective computer? I argued the point to no avail (don't get me started on how bad customer service is at listening to what you are saying; they have canned responses to what they think you mean and it is extremely frustrating). I finally sent an e-mail to HP and got a case manager in the US. They still refused to replace it; only fix it. Good thing I have a two year warranty!
After 1 week of use, the computer seems fine. Let's see how I feel after a few months.
Click Here to see more reviews about: HP Pavilion dv6-3040us 15.6-Inch Laptop
HP Pavilion dv6-3040us Notebook - Phenom II N830 2.10 GHz - 15.6" - Brushed Aluminum WQ676UA#ABA Laptops & Notebooks
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